Frequently Asked Questions

Why do I need a new account if I'm a returning customer?
For our new experience (this website), we had to upgrade some features. For your privacy, we aren't allowed to touch anything with your credentials — all we can do is click a button to reset a password. So, for that reason, we need you to create a new account with the same email address as your previous purchases. This ensures that when you click on the Course Login section, your courses have a place to go!

If you have any trouble with this whatsoever, please send us an email a info@fitfixnow.com and we will get it worked out for you ASAP!
What is FitFixNow?
FitFixNow is the premier center for Fitness Professionals to get their continuing education that is more convenient and a better price than anywhere else. All of our courses are 100% online and can be done on YOUR busy schedule.

Who are your courses for?

Our courses are for anyone who is a personal trainer or group fitness instructor. We are approved by ACSM, AFAA, ISSA, NASM and NCCPT. However, if you are with another organization, you can normally petition them to accept our courses as well. For more information on this process, please contact info@fitfixnow.com.

How does Continuing Education work for personal trainers?

The short version is that a Fitness Professional will view the course material, then immediately take the online quiz. Upon receiving a 70 or better, you will immediately get access to your certificate of completion.

What organizations are you approved by for credit?

Currently, we are approved by ACSM, AFAA, ISSA, NASM and NCCPT. However, if you are with another organization, you can normally petition them to accept our courses as well. For more information on this process, please contact info@fitfixnow.com.

How does the FitFixNow process work?

With FitFixNow, all you have to do is create a profile, login, purchase your course and start taking it! Once you’re in the course platform, you simply watch each video and then take the course. Upon completion of the quiz with a score of 70 or better, you will instantly receive your certificate.

How does each course work?

Each course is broken down into segments. Simply watch the video from each segment, then click to the next one. Once the videos are complete, you will take a short quiz. Once you have passed the quiz with a 70 or better, you will be able to access your certificate immediately.

What is a passing score on the quiz and what if I fail it?

A passing score is a 70 or better and if you fail it, you can retake it up to five times.

Is the quiz timed?

No, you have as much time as you need to complete it.

How long do I have to wait for my results/certificate/materials?

Upon purchase, you will have INSTANT access to all course lectures, reading materials (via PDF if applicable) and quizzes. Once you have completed your quiz, follow the instructions provided and you will have immediate access to your certificate.

What if I have a problem with my account or password?

Do you offer discounts or promo codes?

YES! And for you bothering to read this FAQ, why don’t you go ahead and take 10% off anything. Use promo code IREADFAQS10 at checkout!

Is there any sort of expiration date or "take by" date for your courses?

The only thing that matters for completion date is whatever date your Personal Trainer or Group Fitness Instructor certification expires. So, for instance, if you buy a course today, but don’t expire for two years, you can take your purchased courses at your own leisure over the ensuing two years. Buy now and take later, whenever you wish!

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